Customer Information

About us is the trading name of Urban Solar CC. Urban Solar CC offers environmentally responsible products for sale including solar powered lights, power saving light bulbs and energy efficient products using LED technology. 

Use of Site

You may only use this site to browse the content, make legitimate purchases, and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and /or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. 

Product Warranty

The warranty provided is a Carry-In Warranty”. If you experience a failure, the lamp must be sent to Urban Solar cc. We will evaluate the failure, and if the defect is due to a factory fault, we will replace the faulty lamp at no charge. All labour to remove and re install units, as well as transport to and from our premises is not covered under our warranty.

The Client is responsible for shipping and insurance costs associated with the return of the faulty product.  Urban Solar cc will be responsible for the payment of shipping costs of the return back to the client should the product be found to be faulty. Should the warranty service require the replacement of a component part, these items will become the property of Urban Solar cc. The replacement component part will be new, or equivalent to new once repaired, meeting quality standards. The warranty remaining on the original unit is assumed on the replacement unit or replacement parts.

We have spares available consistently, and once the evaluation has taken place, and is to be found that it is a unit covered under the warranty terms, a replacement unit will be sent back, the following day.

If the product is returned during the limited warranty period, but the problem with the product is not covered under the terms and conditions of this limited warranty, you will be notified by Urban Solar cc and given an estimate of the product repair cost, plus shipping charges. If the estimate is refused, the product will be returned freight collect unless we are instructed in writing to do otherwise. If the product is returned after the expiration of the limited warranty period, the Urban Solar cc’s normal service policies shall apply and you will be supplied with a written estimate of the repair costs plus for shipping charges.

Not Covered under Warranty

This warranty only covers normal use in an intended environment. This warranty does not cover any user-installed peripheral devices, dealer or user-installed pc boards or any other components. Use of a power supply other than that provided, connection of product to any other power source other than what is specified and connecting the unit to any electrical outlet not properly grounded.

This warranty does not cover the failure of the product due to inadequate maintenance, electrical surges/spikes, misuse of the product, improper installation, improper return shipping or general neglect. This warranty does not cover disasters such as fire, flood, lightning, hurricanes, tornadoes, earthquakes or any other natural disasters. Any servicing of the product by the owner or an unauthorised technician is not covered by this warranty.

The warranty and remedies expressed above are exclusive and in lieu of all other express or implied warranties including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose.

Some laws do not allow the exclusion of implied warranties. If these laws apply, then all express and implied warranties are limited to the period expressed on the product page. Any statement or representations made by any person, company or firm are void, unless stated above. Urban Solar cc will not be responsible or liable for any loss, inconvenience or damage including direct, special, incidental or consequential damages resulting from the use or inability to use their products, whether resulting from breach of warranty or any other legal theory or opinion.

Disclaimer of Warranty

The contents of this site are provided "as is" with the warranty as supplied by the relevant supplier, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues, lost profit or any so other calims) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents or the products supplied, even if the Providers have been informed of the possibilities of such damages. 

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

We reserve the right to: 

  1. modify or withdraw, temporarily or permanently, the Website, products displayed (or any part of) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
  2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation, because you cannot use any part of the Website, or because of a failure to receive a product on time, for reasons beyond our control.
  4. Have right to suspend or withdraw all or part of the Website product and / or contents without notice to you. 

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms and registration on the website is used to personally identify users that subscribe to this service and to enable us to deliver the customers ordered product. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie / Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability

Products that require physical delivery have a lead time is dependent on stock availability at our individual suppliers. Every effort is made to ensure that the goods are dispatched from our offices within 3 working days. The couriers then deliver within 2 business days. This means that the normal delivery time is usually within 5 business days. Should stock be unavailable for any reason, we will contact you to determine if you would like to wait for the products, receive a substitute product, or to obtain a refund. Once orders are dispatched a courier tracking number will be issued via e-mail to the client. There are also larger product items on the website, that require larger logistical considerations and or shipment costs, we reserve right to ship these products on a longer term.

Please note that some items have a longer lead time but you will be notified of this at time of order.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Urban Solar CC will contact you telephonically or via email and will provide a revised shipping schedule.

Where payment is made by method of direct deposit the order will be processed within 24 hours of the payment reflecting as paid in our bank account.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions as dsiplayed. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website. 


Delivery Address:

    Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. Where possible please use a business address for delivery as the courier will not leave a package without signature.

Undeliverable packages:

    Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. 

Order processing:

    Order processing will not begin until we receive a confirmed order and full payment reflected in our bank account. 

NB! If you've selected pick up from Cape Town please wait for us to confirm that your order is ready as some items are not kept on hand!

Refunds / Returns Policy

Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation. The goods must be returned to us undamaged in the original packaging within 14 calendar days at the cost of shipping for your account, and then the refund less 10% handling shall be effected to your account.

If the incorrect goods have been shipped, then Urban Solar CC will arrange to collect the goods on our account. The customer may then choose a full refund or the shipping of the correct goods. Should the goods be lost by our appointed courier Urban Solar CC will reprocess the order without additional cost to the customer.

In the case of faulty goods in warranty, the first point of contact will be Urban Solar CC (e-mail to Urban Solar CC will then advise of the address to which the goods must be returned along with proof of purchase. Once received, the faulty goods will be tested and a warranty claim approved or rejected by the relevant supplier. If approved the goods will be repaired or replaced within 21 working days. If we do not meet this commitment of 21 days, the client will qualify for a refund for the faulty goods supplied. Faulty goods are returned to the supplier and warranties are those as stated by the supplier. If the warranty claim is rejected, the reasons for this rejection will be communicated to the client who may then make a decision as to how they would like to proceed.

Note: Urban Solar CC recommends that you use a registered courier services company or Speed Services Couriers (South African Postal Services) for all returns as they offer shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered. Please remember to Insure your package for safe return and declare the full value of the shipment failing which any loss or damage will be for your account.


Physical address:

33 Viking Business Place

29 Thor Circle



Cape Town

Postal address: Postnet Suite 151
Private Bag X103
N1 City

Payment Options and Pricing

PLEASE NOTE THAT ORDERS ARE SHIPPED ON A FIRST PAY BASIS. Unpaid orders which go out of stock after orders are placed will be cancelled.

All transactions will be processed in South African Rands (ZAR).

Urban Solar CC endeavours to offer you competitive prices on current products; you're total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

Urban Solar CC reserves the right to change pricing at any time without prior notice.

EFT orders not paid within 4 days will automatically be cancelled unless arrangements is made with us.

Credit Card

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.

EFT (Electronic Fund Transfer)

Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Urban Solar CC as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

    Banking Details:
    • Bank: First National Bank
    • Branch Number: 250655
    • Account Holder: Urban Solar CC
    • Account Number: 6235 962 0450
    • Account Type: Cheque / Current 

Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there.

        Banking Details:
        • Bank: First National Bank
        • Branch Number: 250655
        • Account Holder: Urban Solar CC
        • Account Number: 6235 962 0450
        • Account Type: Cheque / Current

Note: For more information about how to order, special order requirements and other payment options, please contact our Support Team on by emailing

Voucher Policy

Please note only 1 (one) Voucher Code per order is allowed.

Security Policy 

  1. process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte.
  2. is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Internet servers are protected by firewalls and intrusion detection systems.
  3. The Merchant does not have access to credit card details.
  4. continually reviews and enhances its security in line with technological changes. 


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.


Urban Solar CC is proud of our reputation. Should you have any complaints with products or service please email and we will attend to your complaint promptly.

Contact Details


Landline 021 531 6560
Physical address:

33 Viking Business Place

29 Thor Circle



Cape Town

Postal address: Postnet Suite 151
Private Bag X103
N1 City