Frequently Asked Questions

Let us shine a light on these.....

About Us

  • Founded in 2009 Future Light is the trading name of Urban Solar CC. Urban Solar CC offers environmentally responsible products for sale including solar powered lights, power saving light bulbs and energy efficient products.

How to Order



  • Costs: R99 for all orders under R1999, free delivery for orders over R1999

  • Delivery Address: Please ensure the correct shipping address is provided. Where possible please use a business address for delivery as the courier will not leave a package without signature/pin.

  • Order processing: Order processing will not begin until we receive a confirmed order and full payment reflected in our bank account.

  • Lead Times: Our preparation lead times are 0 - 3 working days from payment. Once the couriers collect from our premises delivery will occur in 1 - 3 working days. You will therefore receive your order within 7 working days from payment reflection.

  • Please note that some items have a longer lead times (made to order etc) but these are noted in the product description.

  • Order Tracking: You will be emailed a tracking number as soon as the courier has collected the parcel from us

  • Collection: If you've selected pick up from the Cape Town warehouse please wait for us to confirm that your order is ready as some items are not kept on hand!


  • Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation. The goods must be returned to us undamaged in the original packaging within 14 calendar days at the cost of shipping for your account, and then the refund less 15% handling shall be effected to your account via the payment method used when processing the order.
  • If the incorrect goods have been shipped, then Urban Solar CC will arrange to collect the goods on our account. The customer may then choose a full refund or the shipping of the correct goods. Should the goods be lost by our appointed courier Urban Solar CC will reprocess the order without additional cost to the customer.
  • In the case of faulty goods in warranty, the first point of contact will be Urban Solar CC (e-mail to Urban Solar CC will then advise of the address to which the goods must be returned along with proof of purchase. Once received, the faulty goods will be tested and a warranty claim approved or rejected by the relevant supplier. If approved the goods will be repaired or replaced within 21 working days. If we do not meet this commitment of 21 days, the client will qualify for a refund for the faulty goods supplied. Faulty goods are returned to the supplier and warranties are those as stated by the supplier. If the warranty claim is rejected, the reasons for this rejection will be communicated to the client who may then make a decision as to how they would like to proceed.
  • Note: Urban Solar CC recommends that you use a registered courier services company or Speed Services Couriers (South African Postal Services) for all returns as they offer shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered. Please remember to Insure your package for safe return and declare the full value of the shipment failing which any loss or damage will be for your account.
  • Return Address: Unit 33 Viking Business Place, 29 Thor Circle, Thornton, Cape Town, 7460


Payment Options

We currently accept payment via the following options:

  • Payfast
  • Credit / Debit Card
  • Instant EFT
  • QR Scan to Pay
  • Snapscan
  • Zapper
  • RCS Store Cards
  • Payflex

You can also pay via EFT or Bank Deposit

Banking Details:

Bank: First National Bank

Branch Number: 250655

Account Holder: Urban Solar CC

Account Number: 6235 962 0450

Account Type: Cheque / Current 

Reference: Order Number



  • The warranty provided is a Carry-In Warranty”. If you experience a failure, the lamp must be sent to Urban Solar cc. We will evaluate the failure, and if the defect is due to a factory fault, we will replace the faulty lamp at no charge. All labour to remove and re install units, as well as transport to and from our premises is not covered under our warranty.
  • The Client is responsible for shipping and insurance costs associated with the return of the faulty product.  Urban Solar cc will be responsible for the payment of shipping costs of the return back to the client should the product be found to be faulty. Should the warranty service require the replacement of a component part, these items will become the property of Urban Solar cc. The replacement component part will be new, or equivalent to new once repaired, meeting quality standards. The warranty remaining on the original unit is assumed on the replacement unit or replacement parts.
  • We have spares available consistently, and once the evaluation has taken place, and is to be found that it is a unit covered under the warranty terms, a replacement unit will be sent back within 10 working days/
  • If the product is returned during the limited warranty period, but the problem with the product is not covered under the terms and conditions of this limited warranty, you will be notified by Urban Solar cc and given an estimate of the product repair cost, plus shipping charges. If the estimate is refused, the product will be returned freight collect unless we are instructed in writing to do otherwise. If the product is returned after the expiration of the limited warranty period, the Urban Solar cc’s normal service policies shall apply and you will be supplied with a written estimate of the repair costs plus shipping charges.
  • Not Covered under Warranty
  • This warranty only covers normal use in an intended environment. This warranty does not cover any user-installed peripheral devices, dealer or user-installed pc boards or any other components. Use of a power supply other than that provided, connection of product to any other power source other than what is specified and connecting the unit to any electrical outlet not properly grounded.
  • This warranty does not cover the failure of the product due to inadequate maintenance, electrical surges/spikes, misuse of the product, improper installation, improper return shipping or general neglect. This warranty does not cover disasters such as fire, flood, lightning, hurricanes, tornadoes, earthquakes or any other natural disasters. Any servicing of the product by the owner or an unauthorised technician is not covered by this warranty.
  • The warranty and remedies expressed above are exclusive and in lieu of all other express or implied warranties including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose.
  • Some laws do not allow the exclusion of implied warranties. If these laws apply, then all express and implied warranties are limited to the period expressed on the product page. Any statement or representations made by any person, company or firm are void, unless stated above. Urban Solar cc will not be responsible or liable for any loss, inconvenience or damage including direct, special, incidental or consequential damages resulting from the use or inability to use their products, whether resulting from breach of warranty or any other legal theory or opinion.
  • Disclaimer of Warranty
  • The contents of this site are provided "as is" with the warranty as supplied by the relevant supplier, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
  • The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.
  • The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues, lost profit or any so other calims) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents or the products supplied, even if the Providers have been informed of the possibilities of such damages. 
  • The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

We reserve the right to: 

  1. modify or withdraw, temporarily or permanently, the Website, products displayed (or any part of) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
  2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation, because you cannot use any part of the Website, or because of a failure to receive a product on time, for reasons beyond our control.
  4. Have right to suspend or withdraw all or part of the Website product and / or contents without notice to you. 

Product Availability

  • Every effort is made to ensure the availability of the products displayed for sale. If you would like to confirm stock before ordering please contact us!
  • In the unlikely event that an item ordered is not available please note the following we will contact you to advise you and offer:
  • A Full Refund
  • A Similar Product if possible
  • Any refunds whether full or partial, based on your choice of the above, will be made within 24 hours of our communication and will be done via the payment method used to place the order.